| Message on Printer Display Panel |
What it means |
What to do |
Additional Comments |
| FILE SYSTEM IS FULL |
The disk file system is full. |
- Delete all unnecessary files from the EIO disk and then try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)
- Advise the customer to increase the permanent storage (use a larger EIO disk or add a RAM DIMM).
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| FLASH DEVICE FAILURE |
The flash DIMM had a critical or fatal failure. |
- Reseat the flash DIMM and ensure it is locked into place.
- Remove the flash DIMM and replace it with a new one.
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The formatter could also be bad. |
| FLASH FILE OPERATION FAILED |
The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory). |
- Check the file name and the directory name.
- Reseat the flash DIMM. 3. Retry the operation.
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| FLASH FILE SYSTEM IS FULL |
The flash file system is full. |
Delete unnecessary files from the flash DIMM and try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.) |
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| FLASH IS WRITE PROTECTED |
The flash DIMM is protected and no new files can be written to it. |
Disable the write protection through HP Resource Manager. |
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| HP TONER DETECTED alternates with PRESS GO TO CONTINUE |
The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date, and serial number). |
- Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty.
- If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with.
- If the HP toner cartridge is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed, the error message disappears.
- If the HP toner cartridge is used, and the error message remains after 20 pages have been printed, the cartridge has previously run out of toner. Replace the toner cartridge.
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| INPUT DEVICE CONDITION [XX.YY] |
An input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (three types) :
- 1 = Input
- 2 = Output
- 3 = Stapler/stacker unit
- YY = Device specific error
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- Turn the printer off.
- Disconnect the cable to the input paper. handling devices and then reconnect it.
- Ensure the device is properly connected and any doors or paper guides are properly closed.
- Turn the printer on.
- See the documentation that came with the paper-handling device for assistance.
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| INSTALL DUPLEXER |
The printer is unable to print the current job because the duplexer is not installed or not inserted correctly. |
- Turn the printer power off. Install or reinsert the duplexer and ensure it is fully seated.
- Ensure the right-angle power cord is used for the printer.
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| INSTALL TONER CARTRIDGE |
The toner cartridge has been removed and must be reinstalled for printing to continue. |
Reinstall the toner cartridge and ensure it is fully seated. |
The high voltage power supply might also cause this error. |
| INSTALL TRAY [X] |
The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly |
- Reinsert the specified tray.
- Check for damaged tabs on the right side of the tray.
- Check for damaged tray sensor switches in the printer.
- Replace the PCA controller in the feeder.
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| LOADING PROGRAM [NUMBER] alternates with DO NOT POWER OFF |
Programs and fonts can be stored on the printer’s file system. At startup time, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The <NUMBER> specifies a sequence number indicating the current program being loaded. |
Wait for the program to load. |
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| MANUALLY FEED [TYPE] [SIZE] |
One of the following occurred: - A manual feed was requested.-There is no media in tray 1.- The wrong size of media is loaded. - The control panel is not set for the size and type of media loaded. |
- Load the requested paper into tray 1.
- Press GO (or READY on older printers) if the desired paper is already loaded in tray 1.
- Press -VALUE+ to scroll through other available types and sizes.
- Press SELECT to accept the alternate type or size.
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If manual feed was not what you were expecting, check your software settings. |
| MEMORY FULL STORED DATA LOST |
There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted. |
Press GO to continue. Add more memory to the printer or to simplify the print job |
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| MEMORY SETTINGS CHANGED |
The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language. |
Press GO to continue. Add more memory to the printer or to simplify the print job |
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| MEMORY SHORTAGE JOB CLEARED |
The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. |
Press GO to continue. Add more memory to the printer or to simplify the print job |
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